How to open department store department store
Posted On August 8, 2021
When you open a department store and get a call from a customer asking if you have any products for sale, what you might expect is for the clerk to ask you if you’re the person selling the product.
However, this is not how it works in the real world.
If you open up a department or retail store, the clerk will most likely not ask you whether you are the person making the sale.
Instead, they’ll likely ask you to provide their contact details, such as the name of the store.
This information is usually a bit of a security breach.
The store may also request a name and phone number for your contact information, which can be an even more invasive request.
The reason this is a breach is because the information you give to the clerk could be used against you in court if you’ve been accused of fraud.
The information is often used in court cases to prove a consumer has a right to be free from a store’s control.
In Australia, for example, a consumer could be accused of selling stolen goods to a store if they had no access to the goods themselves.
For example, if a woman bought cosmetics from a pharmacy and her husband received the goods at a store and he used his credit card to buy them, the store could use the information to prove he wasn’t the person who bought the cosmetics.
In the UK, similar actions could be taken to prove you didn’t actually buy the goods.
In this case, the customer would be told they had the right to buy the products if they provided their own contact details.
This type of breach is not limited to department stores.
Online retailers can also get ahold of this information and use it to take advantage of their customers.
The law is clear that retailers can use customer data to target their customers based on their race, religion, sex, sexual orientation, national origin, disability, or other characteristics.
In most cases, this type of data collection is illegal under Australian law.
The Australian Competition and Consumer Commission (ACCC) is responsible for enforcing consumer data protection laws in Australia.
For example: retailers can’t use customer information to target people based on age, gender, disability or other factors.
When a retailer collects customer information about its customers, they are required to store it securely.
If you’ve received a complaint, the ACCC will take action to investigate the matter.
If you have concerns about a retailer’s data collection practices, contact the ACCCs data protection regulator, the Australian Competition & Consumer Commission, (ACPC).
Read more about retail stores in our guide to the Australian retail industry.